Frequently Asked questions
IF I WANT SOMETHING THAT IS NOT IN YOUR CATALOG OR ON YOUR WEBSITE, CAN I GET IT?
Most likely yes! We have access to hundreds of brands of shirts and other promotional products.
WHAT IS THE MINIMUM ORDER SIZE?
There is a minimum order size of 12 pieces (Ordered THrough Screen Designs) for all screen printed and embroidered apparel. Promotional item minimums vary for each product. If you have something in mind, just ask! There is a minimum of 24 items for each run of Customer Supplied Goods.
Click here to view a complete thread color chart. *Please note we cannot guarantee all thread colors in stock at all times*Classic Rayon 100% viscose thread*
See ink color chart at bottom of page.
ARTWORK & DESIGN
Custom art work provided by Screen Designs Inc. is billed at a standard rate of $35.00 per hour. Conversion of raster images (where possible) such as .jpegs, .bmp, .png, .gif, .psd will result in the $35.00 per hour art fee. Photoshop (PSD) files are not vectored and will be assessed a $35 per hour fee to convert/re-create to a usable vectored format (where possible.)
All custom artwork created is the property of Screen Designs Inc. unless the client pays for the production of the artwork as part of their service.
If client is providing artwork, it must be in a vector format in solid spot colors. If 4-color process printing is required, the required artwork format is CMYK at 300 dpi or higher. If artwork is not in the required format, art charges may occur. All text used must be converted to outlines or paths.
If client art is provided, client must also supply Screen Designs Inc. with all original art files in the programs they were created so changes can be made by Screen Designs Inc. if necessary. Screen Designs Inc. cannot be held responsible for bad artwork that is approved by the client. All projects will be allowed corrections for artwork at the sole discretion of Screen Designs Inc. Art and project corrections cannot include work outside of the scope of the original estimate.
While every effort is made to reproduce an imprint just as the artwork, variations in ink and printing processes make it impossible for us to guarantee exact color representation and consistency. All clients must provide proof of ownership before copyrighted materials will be printed. Screen Designs Inc. will not be responsible for (and reserves the right to collect) legal fees incurred due to copyright infringement.
Production times on average range from 7-10 business days depending on the season. Production begins when Screen Designs Inc. receives a signed order approval and deposit/payment. Estimates/Sales Order prices are only good for 30 days from the date listed on the estimate/sales order for the items and services listed.
Rush Production (orders manufactured in less time than normal) may not be available and, where available, may incur a charge of 25-100% unless otherwise agreed upon by Screen Designs management. All rush charges are dependent upon the product and are at the sole discretion of Screen Designs Inc.
Unless specifically stated, imprint size and position is at the discretion of Screen Designs Inc..
Payment of a deposit and/or signature of an estimate/sales order constitutes that you agree to the terms and conditions listed herein.
Business days are Monday through Friday (9am – 5pm), excluding observed holidays.
These terms and conditions may be updated at the sole discretion of Screen Designs Inc. without any prior notification.
While Screen Designs Inc. will do everything in its power to deliver an order on time, Screen Designs Inc. will not be held responsible for acts beyond our control that delay production or shipping of your products. Screen Designs Inc. will make every effort possible to replace damaged or misprinted items or refund the difference of the affected items. This decision will be at the sole discretion of Screen Designs Inc. and is considered final.
There are absolutely no returns on custom printed products for any reason other than damage or misprints.
If products require shipping, they will be shipped via UPS at the discretion of Screen Designs Inc… Shipping costs will be billed to the customer unless otherwise stated by Screen Designs Inc. management. We are happy to ship directly to your customers at your request.
A job will not be scheduled into production until a minimum 50% deposit has been received (unless credit terms have been granted by Screen Designs Inc. management) and the artwork has been approved. The remainder of the balance will be due upon receipt of the order. Screen Designs Inc. reserves the right to charge a late payment fee to all invoices that go beyond the limit of their terms. Overdue accounts may also be subject to credit reporting. Clients who have overdue balances will be required to pay 100% down at time of order until their account balance is cleared at which time they return back to terms. All local orders will include sales tax unless Screen Designs Inc. is provided with a valid resale/exempt certificate.
If you need to cancel an order prior to us having decorated the product, you may do so in most cases. Screen Designs Inc. reserves the right to charge a restocking fee up to 25%, as well as any additional cost to cover any time, labor, and out of pocket costs we may have expended prior to production. If your goods have already been shipped to our facility, you are responsible for paying any shipping charges incurred to return the merchandise to the vendor/s. If your order was carried out as stated on the proof you approved then we cannot accept a return. If you are uncertain about receiving a digital proof, you may request an embroidered sew-out so you can check quality, sizing and colors.
*Embroidery Cancellation* If your embroidery tape has already been produced, you are responsible for covering the cost of the custom embroidery digitizing. Once your goods have been embroidered, your order may not be cancelled, as altered goods are no longer able to be returned to the vendor.
*Screen Printing Cancellation* If your screens have already been produced, and/or artwork has been produced, you are responsible for covering the cost of the screens and/or artwork. Once your goods have been screen printed, your order may not be cancelled, as altered goods are no longer able to be returned to the vendor.
*Promotional Item Cancellation* Promotional item order cancellations are handled on a case by case basis. Call with questions/concerns.
DO YOU HAVE ADDITIONAL QUESTIONS?
Give us a call at (518) 452-1500 or email us at firstname.lastname@example.org.